Privacy Policy

1. Introduction

Videa is operated by an individual developer. This Privacy Policy explains how Videa collects, uses, and protects information when you use https://videa.video, including account, billing, and AI generation features.

2. Information We Collect

• Account information such as name, email address, authentication status, and profile settings
• Prompts, uploaded reference images, generation settings, task status, and generation history
• Credit balances, purchases, subscription status, payment identifiers, and billing metadata
• Support messages, contact form submissions, and newsletter subscriptions
• Technical data such as IP address, browser information, device information, logs, and cookie data

3. How We Use Information

• Provide accounts, authentication, credits, subscriptions, and AI generation features
• Process payments, prevent fraud, and maintain billing records
• Screen prompts and enforce AI safety policies
• Send transactional emails such as verification, password reset, and purchase confirmations
• Respond to support requests and improve service reliability
• Comply with legal, tax, security, and payment processor requirements

4. Service Providers

We use service providers only as needed to operate Videa. These may include:

• Creem for payment processing, subscriptions, billing records, and prompt moderation
• Better Auth for authentication and session management
• Google OAuth when the optional Google sign-in provider is enabled
• Resend or Brevo for transactional email delivery
• AI providers such as Doubao, Xiaojing, Evolink, and backup generation providers
• Database, hosting, storage, analytics, and security infrastructure providers

Payment card details are processed by payment providers and are not stored directly by Videa.

5. Data Retention

We retain information for as long as necessary to provide the service, maintain billing and audit records, resolve disputes, enforce policies, and meet legal obligations. When information is no longer needed, we delete or anonymize it where practical.

6. Security

We use technical and organizational safeguards designed to protect personal information, including encrypted transport, access controls, authentication protections, and audit records for sensitive billing and credit changes. No online service can guarantee perfect security.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the processing of your personal information. You can also unsubscribe from marketing communications where available.

To make a privacy request, contact support@videa.video.

8. International Processing

Videa and its service providers may process information in countries other than your country of residence. We take reasonable steps to protect information according to this Privacy Policy.

9. Children's Privacy

Videa is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to Videa, contact us so we can review and delete it where appropriate.

10. Changes

We may update this Privacy Policy as Videa evolves. Updates will be posted on this page with a revised effective date.

11. Contact

• Email: support@videa.video
• Website: https://videa.video

Legal or privacy inquiries can be sent to support@videa.video. A mailing address can be provided where legally required.